Delivery & Returns

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@galleryv.uk and send your item to: GalleryV London, 135a Chingford Road, 1 Chester Mews, London, E17 4PN, United Kingdom.

Delivery
To return your product, you should mail your product to: GalleryV London, 135a Chingford Road, 1 Chester Mews, London, E17 4PN, United Kingdom

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

If you are sending back an item over £50, you should consider using a trackable delivery service. We don’t guarantee that we will receive your returned item.